Terms & Conditions

Terms and Conditions

1. Enrolment and Admissions

1.1. Enrolment is confirmed only upon receipt of a completed registration form or registration through the ClassForKids platform.

1.2. Students will be placed in levels (e.g., YCT, HSK 1-6, or Heritage Learner tracks) based on an initial assessment by the School. The School reserves the right to move a student to a different class if the level is deemed inappropriate for their progress.

2. Fees and Payment

2.1. Tuition Fees: All fees must be paid in full for the term ahead, following the first free trial session, unless an instalment plan has been formally agreed upon in writing.

2.2. Payment Methods: Payments should be made via the online payment link provided in your welcome email, or via Bank Transfer. Please use the student’s full name as the payment reference.

2.3. Exam Fees: Fees for external examinations (e.g., HSK, HSKK, YCT) are not included in the standard tuition and must be paid separately according to the testing centre’s deadlines.

3. Cancellations and Refunds

3.1. Cooling-off Period: Parents have the right to cancel within 14 days of the initial booking for a full refund, provided the course has not yet started.

3.2. Withdrawal: If a student withdraws after the term has started, no refund will be issued for the remaining weeks unless agreed in writing with the School.

3.3. Trial Lessons: The first lesson of the term is a free "Trial Lesson", after which the full term fee becomes payable (subject to current school availability).

4. Lesson Delivery and Attendance

4.1. Absences: No refunds or credits are given for lessons missed by the student.

4.2. School Cancellations: In the event of teacher illness or force majeure (e.g., extreme weather), the School will attempt to provide a substitute teacher or organise a make-up session. If a session cannot be rescheduled, a pro-rata credit will be applied to the next term.

4.3. Public Holidays: Lessons typically do not take place on UK Bank Holidays or during specified Chinese Festival breaks, e.g., Lunar New Year. A school calendar will be provided in your welcome email.

5. Student Conduct and Homework

5.1. Preparation: Chinese language acquisition requires consistency. Students are expected to complete weekly character practice (Hanzi) and homework assignments, where applicable.

5.2. Behaviour: We maintain a zero-tolerance policy for bullying or disruptive behaviour. The School reserves the right to exclude students who consistently breach these standards without a refund.

6. Safeguarding and Child Protection

6.1. Pick-up/Drop-off: Parents must ensure students are dropped off and collected promptly. The School is not responsible for students outside of designated lesson times.

6.2. Emergency Contact: Parents must provide at least two valid emergency contact numbers and disclose any relevant allergies or medical conditions.

7. Media and Photography

7.1. The School may occasionally take photographs or videos of students during lessons or cultural events (e.g., Mid-Autumn Festival celebrations) for promotional use on the School website or social media.

7.2. Opt-out: Parents who do not wish their child to be photographed must notify the School office in writing.

8. Limitation of Liability

8.1. The School is not liable for any loss or damage to personal belongings brought onto the premises.

8.2. While we strive for the highest academic standards, the School cannot guarantee specific exam results or fluency levels, as progress depends significantly on individual effort and home practice.

9. Changes to Terms

9.1. The School reserves the right to update these Terms and Conditions. Parents will be notified of any significant changes via email at least 30 days before they take effect.

Acknowledgment

By enrolling your child at Happy Panda Chinese Language School, you agree to abide by the Terms and Conditions set out above.

条款及细则

1. 入學和錄取

1.1. 只有在收到完整的報名表或透過 ClassForKids 平台完成註冊後，入學資格方可確認。

1.2. 學校將根據初步評估結果，將學生分入相應級別（例如，YCT、HSK 1-6 級或母語傳承學習者課程）。如果學校認為學生目前的等級不適合其學習進度，則保留將其調至其他班級的權利。

2. 費用和支付

2.1 學費：除非另有書面約定，所有學費必須在首次免費試聽課後一次付清。

2.2 付款方式：您可以透過歡迎郵件中的線上付款連結或銀行轉帳付款。請在付款備註中註明學生的全名。

2.3 考試費：外部考試（例如 HSK、HSKK、YCT）的費用不包含在標準學費中，需根據考試中心的截止日期另行支付。

3. 取消和退款

3.1 冷靜期：家長有權在首次預訂後 14 天內取消課程並獲得全額退款，前提是課程尚未開始。

3.2 退課：如果學生在學期開始後退課，除非與學校另有書面約定，否則剩餘週數的費用將不予退還。

3.3 試聽課：學期第一堂課為免費“試聽課”，之後需支付整個學期的費用（視學校當前課程安排而定）。

4. 課程安排和出席情況

4.1 缺席：學生缺課不予退款或抵扣課時。

4.2 停課：如遇教師生病或不可抗力因素（如極端天氣），學校將盡力安排代課教師或補課。如無法補課，將按比例將相應課時抵扣至下一學期。

4.3 公共假期：英國銀行假日和中國特定節日（例如農曆新年）期間通常不安排課程。學校日曆將在您的歡迎郵件中提供。

5. 學生行為規範與作業

5.1 準備：漢語學習需要持之以恆。學生應完成每週的漢字練習和家庭作業（如有）。

5.2 行為：我們對霸凌或擾亂課堂秩序的行為採取零容忍政策。學校有權開除屢次違反此規定的學生，且不予退款。

6. 保障和兒童保護

6.1 接送：家長必須確保學生準時上下學。學校對非上課時間的學生概不負責。

6.2 緊急聯絡人：家長必須提供至少兩通有效的緊急聯絡電話，並告知任何相關的過敏史或健康狀況。

7. 媒體與攝影

7.1. 學校可能會在課堂或文化活動（例如中秋節慶祝活動）期間拍攝學生的照片或視頻，用於學校網站或社交媒體的宣傳用途。

7.2. 家長如不希望子女被拍照，必須以書面通知學校辦公室。

8. 責任限制

8.1 學校不對學生帶入校內的任何個人物品的遺失或損壞負責。

8.2 雖然我們力求達到最高的學術標準，但學校無法保證具體的考試成績或流利程度，因為進步很大程度取決於個人的努力和課後練習。

9. 條款變更

9.1 學校保留更新本條款及細則的權利。如有任何重大變更，學校將至少提前30天透過電子郵件通知家長。

致謝

將您的孩子報名參加快樂熊貓中文學校，您同意遵守以上條款和條件。